Call Center Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Description
- Provide excellent customer service by addressing inquiries and concerns.
- Manage high volumes of inbound and outbound calls efficiently.
- Document customer interactions accurately in the database.
- Resolve issues and escalate complex cases as necessary.
- Maintain a positive attitude and work collaboratively with team members.
- Meet performance metrics and contribute to team goals.
Requirements
- Educational Qualifications: Bachelor’s degree required.
- Experience Level: 1-3 years of relevant experience in a call center environment.
- Skills and Competencies: Proficient in English language, excellent customer service skills, strong communication abilities.
- Working Conditions: Office environment with standard operating hours, potential for shift work.
- Qualities and Traits: Empathetic, patient, detail-oriented, and able to multitask effectively.
Brian Lamban CSSWB
HR ManagerMetacom Business Process Outsourcing Solution Inc.
Reply Today 0 Times
Working Location
3-5, Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig City, 1634 Metro Manila, Philippines
Posted on 17 June 2025
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