Collections Associate

Bank of Commerce (Philippines)

Negotiable[Negotiable]
On-site - Mandaluyong1-3 Yrs ExpDiplomaFull-time
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Job Description

Description

I. Job Summary


To perform collections for assigned accounts to minimize bad debt losses while maintaining customer goodwill and achieve 100% Collection Productivity Benchmarks.


II. Duties and Responsibilities


  • Performs collection efforts through call outs, collection letters, e-mails and SMS
  • Records collection efforts made for each account
  • Performs collection call-outs
  • Perform collection call-outs to front–end accounts
  • Initiates account maintenance by preparing and recording requests for reversals and updating client information
  • Reconciles accounts as necessary
  • Processes client requests within agreed turnaround time
  • Prepares account endorsements for skip tracing and collection follow up
  • Achieves collection effectiveness and efficiency by meeting productivity benchmarks
  • Provides feedback to Team Leader / Collection Supervisor on reasons for delinquency
  • Focuses collection efforts on assigned accounts by team leader
  • Ensures posting of payments, monitors and sending of repricing letters, updates PDC monitoring, collects AR collections for MRI and Fire insurance
  • Processes partial principal payments upon request of client
  • Prepares LIS for housing loan repricing
  • Prepares transmittal for PDC replenishments
  • Prepares letters for borrowers to update RETR
  • Assists in collating document for Dacion and ROPA booking to be forwarded to Collections Officer
  • Performs other tasks that may be assigned to them
  • Can be assigned to handle other products
  • Complies with all Collections Procedures and Processes

Requirements

Please refer to job description.

Collections ManagementCustomer ServiceNegotiation SkillsCommunication SkillsProblem SolvingAttention To DetailTime ManagementFinancial AcumenConflict Resolution
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Boss

HR ManagerBank of Commerce (Philippines)

Work Location

San Miguel Properties Center, #7 St. Francis Avenue, Mandaluyong City, Metro Manila, PH

Posted on 21 April 2025

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