Retention Agent

Blueberry Markets International Incorporated

Urgent
₨283.3-354.1K[Monthly]
On-site - Kuala Lumpur1-3 Yrs ExpBachelorFull-time
Share

Job Description

Benefits

  • Professional Development

    Job Training

  • Time Off & Leave

    Birthday Leave, Sick Leave, Vacation Leave

  • Work-Life Balance

    Flexible Hours

Description

Key Accountabilities

Here are key accountabilities for both a Retention Agent and a Relationship Manager:


  • Customer Engagement: Proactively contact existing customers via phone, email, or other communication channels to understand their concerns, inquiries, and reasons for potential service discontinuation.
  • Relationship Building: Establish strong rapport with customers and demonstrate empathy while actively listening to their feedback and concerns.
  • Problem Resolution: Identify and address customer issues, seeking appropriate solutions to retain their business and ensure a positive customer experience.
  • Product Knowledge: Demonstrate a thorough understanding of the company's products and services to effectively communicate their benefits and value to customers.
  • Selling the benefits of our trading platform to new customers.
  • Offer Tailored Solutions: Customize offers, promotions, and discounts based on the customer's needs and preferences to encourage retention.
  • Negotiation and Persuasion: Utilize negotiation skills and persuasive techniques to overcome objections and retain customers who may be considering cancelling or downgrading services.
  • Record Keeping: Accurately document all customer interactions, feedback, and actions taken in the CRM system.
  • Customer Feedback: Gather valuable customer insights and feedback to share with relevant teams for continuous improvement of products and services.
  • Retention Targets: Work towards achieving individual and team retention targets set by the company, contributing to overall business goals.
  • Cross-Selling and Upselling: Identify opportunities to introduce additional products or services that align with the customer's needs, potentially leading to upselling or cross-selling opportunities.
  • Compliance and Data Protection: Ensure compliance with company policies, data protection regulations, and confidentiality guidelines during all customer interactions.


Experience 

  • Individually and with Managers, ensure understanding and engagement with vision, purpose, and strategic and stakeholder considerations at Manager and Team levels.
  • Demonstrate advanced levels of competence in leadership capabilities required of the position.
  • Engage, support, motivate and develop capability and potential in others.
  • Attract, retain, and develop talent to complement Blueberry’s values and behaviours.
  • Reward and recognise good performance aligned to Blueberry’s values and goals and manage poor performance in a timely manner.
  • Be an ambassador for Blueberry in the market; promote our interests and reputation.
  • Follow our policies, procedures, and code of Ethics and Conduct.
  • Protect our confidential information and intellectual property. 
  • Play an active role in your safety and the safety of others around you.
  • Inspire confidence and urgency within the department and across the team for the delivery of timely, high-quality service to internal and external customers.
  • Foster a culture of continuous improvement.
  • Continuously drive agility and flexibility in responding to market and industry changes.

Requirements

  • A minimum of a bachelor’s degree with relevant recent work experience.


Experience 

●   1-2 years of experience in customer service, sales, or a similar client-facing role. Experience in handling customer complaints or working in retention-related positions is often preferred.

●   Previous experience in negotiation or persuasion techniques is essential for convincing clients to stay with the company or continue using its services.

●   Proficiency in the use of MS Office

●   Detail-oriented, reliable, and resourceful.

●   Positive attitude, and good problem-solving skills for dealing with customer complaints.

●   Strong organisation skills, with the ability to thrive in a fast-paced, constantly changing environment.

●   Bring a passion for service excellence

 

Desirable

●   Experience within the Financial Services, Banking, or Trading industry

●   Knowledge of forex, CFD trading, and the markets is desirable.

Thai speakingVietnamese speaking
Preview

Meiji Garces

HR OfficerBlueberry Markets International Incorporated

Active within seven days

Working Location

A-16-3, Level 16, Hampshire Place Office. Hampshire Place, 157 hampshire, Jalan Mayang Sari, off, Jln Tun Razak, 50450 Kuala Lumpur, Malaysia

Posted on 07 May 2025

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.