Customer Care Representative - Software & Hardware (Php 20,500)

Alorica

₨104.9-131.2K[Monthly]
On-site - MakatiNo Exp RequiredHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance

  • Employee Recognition and Rewards

    Performance Bonus, Incentives

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Insurance, HMO

  • Perks Benefits

    Sleeping Quarters

  • Time Off & Leave

    Sick Leave, Vacation Leave

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Description

  • Handle customer inquiries via phone, email, and chat.
  • Provide accurate information about products and services.
  • Resolve customer issues promptly and effectively.
  • Maintain a positive attitude and professionalism.
  • Document interactions and feedback for continuous improvement.
  • Collaborate with team members to enhance customer satisfaction.

Requirements

  • Educational Qualifications: High/Senior High School diploma required.
  • Experience Level: No experience required; entry-level position.
  • Skills and Competencies: Proficiency in English, customer service orientation, strong problem-solving abilities, technical skills, call center familiarity, and excellent organizational skills.
  • Responsibilities and Duties: Assist customers via phone or chat, resolve inquiries, provide product information, and ensure customer satisfaction.
  • Working Conditions: Office environment, potential for remote work, regular shift schedules.
  • Qualities and Traits: Friendly demeanor, teamwork mentality, adaptability, and strong communication skills.
English LanguageCustomer ServiceProblem SolvingTechnical SkillsCall CentreOrganizational SkillsTeam Player
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Cedryck Alyn Ross Labora

HR OfficerAlorica

Active within three days

Working Location

Ground Floor, MJ Plaza. 2310 Chino Roces Ave, Makati, 1231 Metro Manila, Philippines

Posted on 27 February 2025

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