A Customer Service Representative (CSR) is responsible for assisting customers with inquiries, resolving issues, and providing information about products or services. They handle phone calls, emails, and in-person interactions, ensuring a positive customer experience. CSRs may also process orders, handle complaints, and troubleshoot problems to ensure customer satisfaction.

• High school diploma or equivalent (Bachelor’s degree may be preferred in some cases)
• Strong communication skills (verbal and written)
• Problem-solving abilities and conflict resolution skills
• Good organizational skills and attention to detail
• Ability to multitask and work in a fast-paced environment
• Customer-focused with a friendly and professional demeanor