Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Sick Leave, Solo Parent Leave, Vacation Leave
Description
- Provide exceptional customer support through various communication channels.
- Assist clients with inquiries, issues, and product information.
- Maintain a positive, empathetic attitude to enhance customer satisfaction.
- Document interactions and provide feedback for process improvement.
- Collaborate with team members to resolve complex issues.
- Meet performance metrics for response time and customer satisfaction.
Requirements
- Educational Qualifications: High school diploma or equivalent; a degree in a related field is a plus.
- Experience Level: 1-2 years of experience in customer service or a similar role.
- Skills and Competencies: Strong communication, problem-solving, and multitasking abilities.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, and ensure customer satisfaction.
- Working Conditions: Office environment, potential evening or weekend shifts required.
- Qualities and Traits: Empathetic, patient, and detail-oriented with a positive attitude.
Jaylo Roselle
BPO Recruitment SpeacialistMetacom Business Process Outsourcing Solution Inc.
Reply Today 0 Times
Working Location
Libis Recruitment Hub: G/F Terra Tower, Bridgetowne Libis, Quezon City, Robinsons Tera Tower. Bridgetowne West, C5 Road, Ugong Norte, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines
Posted on 17 June 2025
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Metacom Business Process Outsourcing Solution Inc.
Unfinanced / Angel
501-1000 Employees
BPO & Call Center
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