Customer Service Supervisor
Gilas Gaming Philippines Inc.
Job Description
Benefits
Allowances
Meal Allowance
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave
Description
- Oversee customer service team to ensure high-quality support.
- Train and mentor staff to enhance performance and service delivery.
- Resolve escalated customer issues and complaints efficiently.
- Monitor key performance metrics to drive improvements.
- Develop and implement customer service policies and procedures.
- Coordinate with other departments to streamline operations.
- Oversee customer service teams, handle escalated issues, and ensure quality service.
Requirements
- Educational Qualifications: Bachelor's degree in Business Administration or related field.
- Experience Level: 3-5 years of experience in customer service, with supervisory experience preferred.
- Skills and Competencies: Strong communication, problem-solving, and leadership skills.
- Working Conditions: Office environment, occasional stress from dealing with customer complaints.
- Qualities and Traits: Empathetic, organized, and capable of motivating teams.
Jermay Mallannao
HR ManagerGilas Gaming Philippines Inc.
Active within three days
Working Location
12 th Floor, 1 Aseana Ave. 1 Aseana Ave, Parañaque, 1701 Metro Manila, Philippines
Posted on 28 May 2025
Explore similar jobs
View more similar jobsCustomer Service Supervisor
Moldex Group of Companies, Inc.₨131.2-157.4K[Monthly]
On-site - Quezon City3-5 Yrs ExpBachelorFull-time
Jelly Ann LanuzaHR Supervisor
Team Lead – Financial / Customer Service Representative
Stark Asia Solutions Inc.₨236.1-341K[Monthly]
On-site - Taguig3-5 Yrs ExpBachelorFull-time
Jerome BarramedaHR asscociate
Customer Service Supervisor
Achievers Manpower Management Services, Inc.₨131.2-157.4K[Monthly]
On-site - Makati3-5 Yrs ExpBachelorFull-time
Achievers Manpower Management Services Inc.HR Recruitment
Customer Service Supervisor
Beauty Republic Internationale Inc₨157.4-183.6K[Monthly]
On-site - Taguig3-5 Yrs ExpDiplomaFull-time
HR JeremHR Officer
Customer Service Supervisor
Accutemps Inc₨104.9-131.2K[Monthly]
On-site - Makati1-3 Yrs ExpBachelorFull-time
Mirasol BansaleHR & Admin
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
