• Engage in daily virtual meetings with the Implementation Team, franchisees, and cross-functional stakeholders to provide support and facilitate progress on implementation initiatives
• Ensure that the environment supports being on camera for meetings
• Coordinate the organization and filing of franchise implementation documentation, such as forms and acknowledgments, in the designated cloud storage and CRM systems
• Create and coordinate implementation plans for new/additional/transfer stores and refreshes/relocations; this involves a series of Google sheets that are customized as the project goes along
• Communicate effectively and efficiently with all stakeholders and departments
• Utilize Salesforce and Google Sheets as the primary tools for case management, recordkeeping, implementation status tracking, and audit and update as needed
• Manage 18 to 25 franchise store projects ongoing at any time (all in different stages); this involves new owners, transfers, and different backgrounds
• Coordinate with other departments to ensure a smooth and efficient rollout of operations for new/additional/transfer stores and refreshes/relocations
• Request information and follow up with stakeholders and departments in a professional and timely manner
• Facilitate introductions to establish connections between franchisees, vendors, and internal departments, including follow-up to confirmation of completion
• Audit and perform quality checks on key implementation spreadsheets, resolving issues as needed
• Coordinate the organization and filing of franchise implementation documentation, such as forms and acknowledgments, in the designated cloud storage and CRM systems
• Manage the implementation team's shared email account, triaging incoming messages and routing them to the appropriate stakeholders
• Address and respond to franchisee email inquiries, ensuring consistent and accurate responses through partnering with the implementation team
  
  

• A bachelor’s degree in the related field is preferred
• 1-3 years of experience in a project coordination or implementation role preferred
• Knowledge of Microsoft Office and Google Suite, particularly Google Sheets and Microsoft Excel
• Experience with Salesforce is a plus
• Strong organizational and time management skills to meet deadlines in a fast-paced environment
• Excellent communication and interpersonal skills, including but not limited to phone and email etiquette
• Must display assertiveness and boldness, and be comfortable in asking clarifying questions
• Problem-solving mindset to identify and troubleshoot issues proactively
• Ability to handle multiple tasks or projects at one time, and meet assigned deadlines
• Ability to establish and maintain effective working relationships, fostering teamwork
• Strong customer service-oriented approach and ability to effectively communicate with internal and external stakeholders
• Strong attention to detail across all platforms with a proactive approach to follow-through

Please refer to job description.