Sales Operations Specialist is a hybrid role that combines direct sales responsibilities with operational tasks aimed at improving sales efficiency and effectiveness. This position requires a proactive individual with a strong sales acumen, analytical skills, and a passion for optimizing sales processes. The ideal candidate will contribute to revenue generation while also ensuring the tools, resources, and support needed to succeed.

Sales & Sales Operations:

• Manage and maintain the CRM system, ensuring data accuracy and integrity.
• Develop and implement sales processes and procedures to improve efficiency and effectiveness.
• Create and maintain sales reports, dashboards, and analytics to track performance and identify trends.
• Analyze sales data to identify opportunities for improvement and make recommendations to the sales team.
• Assist in the development and implementation of sales training programs and materials.
• Manage sales tools and resources, ensuring the sales team has access to the necessary information and technology.
• Coordinate with marketing to align sales and marketing efforts, including lead generation and campaign tracking.
• Support the sales team with administrative tasks, such as order processing, contract management, and customer support.
• Generate new leads through various channels, including cold calling, networking, and online research.
• Qualify leads and conduct needs assessments to understand customer requirements.
• Present product or service offerings to potential clients, highlighting key features and benefits.
• Prepare and deliver sales proposals, quotes, and presentations.
• Close sales and achieve monthly, quarterly, and annual sales targets.
• Maintain and nurture relationships with existing clients to drive repeat business and referrals

 Process Improvement:

• Identify bottlenecks and inefficiencies in the sales process and develop solutions to streamline operations.
• Implement best practices for sales operations, including lead management, opportunity tracking, and forecasting.
• Continuously evaluate and improve sales processes to maximize productivity and revenue generation

 Education:

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field. IT background can apply.
• Proven experience of around 1-2 years in a sales role, with a track record of achieving sales targets.
• Experience in sales operations, including CRM management, sales process development, and data analysis

Skills:

• Strong sales and negotiation skills.
• Excellent analytical and problem-solving skills.
• Proficiency in CRM systems and sales analytics tools.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time-management skills.
• Proficiency in using AI tools for Word, Excel, PowerPoint

Preferred Attributes:

• Experience with sales automation tools and techniques.
• Knowledge of sales methodologies (e.g., SPIN Selling, Challenger Sales).
• Certification in CRM software (e.g., Salesforce Administrator).
• Project management skills.
• Proficiency in using AI tools