• Provide exceptional customer service through effective communication and problem-solving skills.
• Assist in managing daily operations within the call center environment.
• Support team members by sharing best practices and helping to overcome challenges.
• Maintain comprehensive knowledge of company products and services to better assist customers.
• Document customer interactions and resolutions accurately in the system.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: At least 2 to 3 years of experience in customer service or call center roles
• Skills and Competencies: Proficient in English language, strong organizational skills, and excellent customer service abilities
• Qualities and Traits: Strong interpersonal skills, a proactive attitude, and ability to work in a fast-paced environment
• Working Conditions: Call center environment with a focus on collaboration and excellent service delivery