Service Supervisor

Dempsey Resource Management Inc.

₨209.5-314.3K[Mensual]
No - Pasay3-5 anos ExpBacharelTempo Inteiro
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Descrição do Trabalho

Descrição:

  • Oversee daily operations of the customer service team.
  • Train and mentor staff to enhance service quality.
  • Resolve escalated customer issues effectively.
  • Monitor team performance and KPIs.
  • Implement strategies for improved customer satisfaction.
  • Conduct regular team meetings and feedback sessions.

Requisito

  • Bachelor’s degree in Business Administration or related field.
  • JLPT N1 ( Fluent in Japanese/English )  
  • 3-5 years of experience in customer service, with at least 1 year in a supervisory role.
  • Strong communication, conflict resolution, and leadership skills; proficiency in CRM software.
  • Oversee customer service team, resolve escalated issues, implement service policies, and train staff.
Atendimento ao clienteJapanese speaking
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Maria Palma

Talent Acquisition ManagerDempsey Resource Management Inc.

High response rate

Local de trabalho

Aurora Blvd. Aurora Blvd, Pasay, Metro Manila, Philippines

Postado em 10 April 2025

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Dempsey Resource Management Inc.

101-500 funcionários

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