Job Opportunity: Client-Facing IT Support Specialist

Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced environment and enjoy working directly with clients? If so, we want you on our team!

About the Role

We are looking for a Client-Facing IT Support Specialist who will be responsible for resolving escalated issues within service level agreements (SLA) and key performance indicators (KPIs). This role involves fieldwork and requires strong troubleshooting skills, proactive communication, and a commitment to delivering an excellent customer experience.

Key Responsibilities

• Provide technical troubleshooting support to clients.
• Communicate the progress of tickets effectively.
• Prepare timely reports and presentations on issue resolutions and client interactions.

Qualifications

• Fresh graduates are welcome to apply!
• A degree in an IT-related course is required.
• Experience in sales or customer service is a plus.

What We’re Looking For

• Attention to detail and a problem-solving mindset.
• Self-motivated with a strong drive for excellence and achievement.
• Confident, proactive, and highly organized.
• Passionate about customer experience and eager to embrace new technology.
• A team player with a service-oriented personality.

Interpersonal Skills

• Strong oral and written English communication skills.
• Good presentation skills to engage clients effectively.

If you’re ready to kick-start your career in IT support and work closely with clients in a dynamic, technology-driven environment, apply now and be part of our team!

Job Type: Full-time

Pay: Php13,000.00 - Php16,000.00 per month

Benefits:

• Flexible schedule
• Promotion to permanent employee
• Work from home

Schedule:

• 8 hour shift
• Flextime

Supplemental Pay:

• 13th month salary

Work Location: In person

Please refer to job description.