Description

• We are looking for a Customer Service Representative (CSR) – Healthcare Radiology Scheduling to join our team. The CSR will be responsible for scheduling patient appointments for MRI, X-ray, Mammogram, CT scans, and Ultrasounds using Exa RIS (Konica). The ideal candidate should have at least 1 year of experience in a healthcare scheduling account, excellent communication skills, and a strong attention to detail.

• Schedule and confirm patient appointments for radiology procedures, including MRI, X-ray, Mammogram, CT scans, and Ultrasounds.
• Utilize Exa RIS (Konica) to efficiently manage patient scheduling, records, and workflow.
• Verify insurance details, pre-authorizations, and patient eligibility before scheduling procedures.
• Provide patients with clear instructions regarding preparation, arrival times, and necessary documents.
• Answer patient inquiries, resolve scheduling conflicts, and reschedule appointments as needed.
• Coordinate with radiology technologists and healthcare providers to ensure seamless patient care.
• Maintain patient confidentiality in compliance with HIPAA and company policies.
• Handle high-volume calls while maintaining professionalism and empathy.
• Document patient interactions, appointment details, and any special requests accurately.
• Assist with administrative tasks related to radiology scheduling and data management.

Requirements

• Minimum 1 year of experience in a healthcare scheduling account
• Familiarity with Exa RIS (Konica) or other Radiology Information Systems (RIS) is a plus
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Proficiency in scheduling software and Microsoft Office Suite
• Knowledge of medical terminology and radiology procedures is an advantage
• High school diploma or equivalent required; Associate’s degree in healthcare administration is a plus