Call Center Agent

Alorica

₨104.9-131.2K[Monthly]
On-site - Quezon CityNo Exp RequiredHigh/Senior High SchoolFull-time
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Job Description

Description

  • Respond to customer inquiries via phone, email, and chat.
  • Provide accurate information about products and services.
  • Resolve customer complaints and issues effectively.
  • Maintain detailed records of customer interactions.
  • Collaborate with team members to improve service quality.
  • Follow company policies and procedures consistently.

Requirements

  • Educational Qualifications: High school diploma or equivalent; a degree in communication or related field is a plus.
  • Experience Level: Previous experience in a call center or customer service role preferred.
  • Skills and Competencies: Excellent communication skills, problem-solving abilities, and proficiency in CRM software.
  • Working Conditions: Office environment, shift work may be required, including evenings and weekends.
  • Qualities and Traits: Patience, empathy, strong work ethic, and adaptability.
English LanguageCustomer ServiceProblem SolvingTeam Player
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Edilbert Balla

Sourcing AssociateAlorica

Active today

Working Location

Ground Floor, Three Cyberpod Centris, Three Cyberpod Centris, Eton Centris, Epifanio de los Santos Ave, Diliman, Lungsod Quezon, Kalakhang Maynila, Philippines

Posted on 02 June 2025

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Alorica

Series C

>1000 Employees

BPO & Call Center

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