E-Solutions IT Services Customer Service/Support (Non-Voice)

E-Solutions IT Services

₨53.5-107K[Monthly]

On-site - Quezon CityFresh Graduate/StudentBachelorFull-time

Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS

Provide accurate and timely support to clients through chat or email, ensuring all inquiries related to shipping, logistics, billing, and order tracking are handled professionally.
Coordinate with internal departments and external partners to resolve shipment-related issues, delivery delays, or documentation concerns.
Monitor and manage shipment schedules, updating customers on status and proactively addressing potential disruptions.
Analyze shipping and order data to ensure accuracy in billing, payment, and fulfillment records.
Assist in generating reports and maintaining updated customer records for compliance and performance tracking.
Ensure service-level agreements (SLAs) are met by delivering high-quality customer service with minimal response time.
Support continuous improvement initiatives by identifying recurring issues and suggesting process enhancements.

Bachelor’s Degree in Finance & Accounting, Entrepreneurship, or Marketing (Fresh graduates are welcome to apply).
Strong written communication skills in English; must be able to respond clearly and professionally via chat and email.
Basic understanding of shipping and logistics operations or willingness to learn industry-specific practices.
Detail-oriented with excellent organizational and analytical skills.
Tech-savvy; comfortable navigating various systems, CRM tools, and Excel or Google Sheets.
Ability to multitask, manage time effectively, and work under minimal supervision.
A customer-first mindset with problem-solving capabilities and a proactive attitude.

English LanguageCustomer ServiceProblem SolvingStrong Work EthicInterpersonal SkillsCall Centre