SMS Global Technologies, Inc. Business Process Specialist

Business Process Specialist

SMS Global Technologies, Inc.

₨103.9-129.9K[Monthly]

Hybrid - Pasig<1 Yr ExpBachelorFull-time

Benefits

Government Mandated Benefits
13th Month Pay
Time Off & Leave
Sick Leave, Vacation Leave

Ensures customer satisfaction through timely and quality delivery of projects
Be actively involved with the operational delivery (e.g., BRS, Super User Training, User Acceptance Testing, End-to-End Testing, End User Training, Pre Go Live and Post Go Live Support)
Perform functional demo of the system and facilitate discussion of workflow and identification of gaps together with our technology partner (as-is process in the system vs. desired process of the client)
Work with our technology partner and client in documenting business requirements, test scripts, and user guide
Directly coordinate with vendors and monitor resolution of issues raised during testing to ensure that it is resolved within the agreed SLA
Conduct knowledge transfer to Customer Support and Managed Services Team at the end of the project implementation
Provide input for technical documentation in written form, including procedures/MOP, RCA, or ICAR for incident reports and technical descriptions as part of knowledge database for new issues that may arise
Report weekly on the tasks done and plan for the following week

Graduate of a 1-3-years course (Bachelor's degree in ECE, IE, COE, IT, Computer Science or relevant field)
at least 1 year of experience

Technician

Preview

SMS Global Technologies, Inc.

HR RepresentativeSMS Global Technologies, Inc.

Working Location

SMS Global Technologies, Inc.. Penthouse East Tower Philippine Stock Center Exchange 1605, Exchange Rd, Ortigas Center, Pasig, Kalakhang Maynila, Philippines