• Act as subject matter expert support for operations team that understands the end to end process and particularities, supporting tools and technologies, checking of requirements for team members performing this process
• Provide subject matter expertise on projects, following standard methodologies and RACI, while proactively communicating and collaborating with stakeholders to ensure timely, accurate deliveries and address potential issues early on.
• Initiate process reviews and liaise with the operations team to identify and recommend improvements, using data analytics and performance metrics for concrete insights.
• Contribute to process documentation and reporting, incorporating feedback loops to continuously improve quality and relevance.
• Interface with the teams to ensure compliance with cross-team accountabilities, fostering a culture of accountability and transparency through regular meetings and clear communication channels.
• Drive process excellence and continuous improvements (efficiency, effectiveness, and automation) by setting specific, measurable goals and tracking progress to enhance internal customer satisfaction and efficiency.
• Involvement in issue investigation and process reviews, using structured problem-solving methodologies like Six Sigma or Lean to ensure root causes are identified and effective corrective and preventive actions are implemented.
• Define, analyze, and report KPIs, business metrics, and SLAs, incorporating regular reviews with stakeholders to ensure alignment with business objectives and make necessary adjustments.
• Identify and manage risks within processes and projects to ensure operational stability and compliance.

Qualifications:

• Bachelor’s degree in Finance, Accounting, or related field. Professional certifications such as CPA, CMA or equivalent is preferred.
• Minimum of 5 years’ experience in related roles, preferably in a Shared Service Center or Business Process Outsourcing environment.
• Advanced proficiency in Microsoft Excel and other financial analysis tools. Proficiency in using PowerPlatforms (PowerApps, PowerAutomate, PowerBI) is preferred.
• Strong background in ERP systems such as SAP, MBC, or similar is a must.
• Solid project management skills with experience in leading and managing projects. Certification in Lean Six Sigma or Agile methodologies is preferred.
• Experience in change management practices.
• Proficiency in data and process analysis

Please refer to job description.