Team Lead Service Desk Support L1
Unison Solutions Delivery, Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Life Insurance
Description
- Acknowledge support tickets and responds to user requests via calls or email or other means of communication.
- Follow-up on support tickets to ensure that the problem has been resolved.
- Test the systems or applications if properly resolved to ensure that it is working properly before resolve the incident request.
- Assists VIP's and update knowledge-based system.
- Creation and reporting of report.
- Team scheduling and shift planning and plan, assign and track the daily/ weekly/ monthly tasks.
- Performance monitoring and feedback.
- SPOC between the team and the client.
Requirements
- Graduate in Bachelor Science Information Technology.
- Fresh graduates are welcome to apply.
- With at least 1 year Technical Support experience is a plus.
- Advanced troubleshooting skills with regards to hardware and software.
- With communication and problem solving skill.
- Good in interpersonal relation to client.
- Responsible to assign task.
- Service oriented with can-do attitude.
- Willing to do the task in overtime.
- Shifting schedule
- Applicants must be willing to work in Bagong Ilog, Pasig City.
Unison Solutions Delivery, Inc.
Recruitment AssistantUnison Solutions Delivery, Inc.
Active today
Working Location
13 Banner. 13 Banner, Pasig, 1600 Metro Manila, Philippines
Posted on 18 June 2025
Explore similar jobs
View more similar jobsUSRN Team Leader w/ER experience ( even as a part timer ) 100k+Urgent
Global Group Innovative Services, Inc.₨506.1-532.8K[Monthly]
On-site - Pasig<1 Yr ExpBachelorFull-time
Noel TioHR Manager
Broadcast Manager
Philippine Football Federation Inc.₨159.8-213.1K[Monthly]
On-site - Pasig3-5 Yrs ExpBachelorContract
Divina PabloHR Manager
Operations Manager/Supervisor
XMC BPO Manila₨372.9-479.5K[Monthly]
On-site - Pasig5-10 Yrs ExpMasterFull-time
Melba BasHR Recruiter
BPO Operations Supervisor
V-Call Center Link Inc.₨266.4-293K[Monthly]
On-site - Pasig1-3 Yrs ExpBachelorFull-time
VCC Link Inc.Digital Marketing
Corporate Executive Officer II, Office of the Vice President Examination Grou...
Philippine Deposit Insurance Corporation₨319.7-426.2K[Monthly]
On-site - Makati3-5 Yrs ExpBachelorFull-time
Justerini ManaleseHR Officer
Unison Solutions Delivery, Inc.
101-500 Employees
Information & Communication Technology
View jobs hiring
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
