• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Assist customers in resolving issues and complaints while maintaining a positive demeanor.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members to meet and exceed department goals.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of customer service experience.
• Skills and Competencies: Strong customer service and problem-solving skills.
• Qualities and Traits: Excellent team player with outstanding organizational and people skills.
• Working Conditions: Office setting