OTC Customer Service

MEXC

RM6-8K[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
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Remote Details

Open Country：Malaysia

Language Requirements：English | Chinese

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

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Benefits

  • Allowance

    Commuting allowance

  • Residential

    Rent subsidy

Description

  1. Serve as the primary contact for OTC clients, providing timely assistance via email and online chat.
  2. Resolve customer issues and disputes promptly and effectively, escalating complex cases to relevant teams as necessary.
  3. Collaborate with internal teams such as Compliance, Operations, and Technical Support to address customer issues and enhance service quality.
  4. Guide clients in purchasing, selling, and transferring cryptocurrencies on our platform, offering insights and support as needed.


Requirements

  1. Fluent communication in both Chinese and English
  2. Strong business acumen, able to grasp basic business operations after training. Knowledge and experience in finance is preferred;
  3. Ability to self-manage and work independently in a fast-paced and constantly changing environment;
  4. Good communication skills, strong expression ability, approachable, hardworking, and able to perform well under pressure;


Customer serviceOTCfiat currency
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Sara Guo

HR ManagerMEXC

Active within three days

Posted on 05 July 2024

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