Job Title: Store Manager

Department: Operations

Location : Siargao

Reports To: VP for Operations

About the Role

The Store Manager plays a crucial role in the success of our business, being responsible for the day-to-day operations of the restaurant. They are responsible for delivering excellent guest experiences, managing branch staff, and achieving sales and service targets and the role is accountable for the consistent achievement of results in their branch.

Duties and Responsibilities:

Lead daily operations of branch including but not limited to;

• Setting performance goals.
• Ensure adherence to SOPs.
• Creation of Shift Schedules.
• Maintenance of branch facilities and equipment.
• Report to VP for Operations on daily operations and staff performance.

Drive customer satisfaction and retention by;

• Allocating time on the floor with service staff to coach and monitor front line staff.
• Ensure Shaka Steps of Service are being followed and upheld at all times.
• Encouraging and rewarding delivery of "WOW" moments from service staff.
• Monitor food quality being served and ensure excellence in product being placed in front of guests.
• Respond effectively and promptly to guest feedback to ensure positive resolutions and realize potential to deliver "WOW" moments.
• Collaborate with the Head Chef to ensure satisfactory levels of speed of service.
• Effectively managing shifts to ensure exceptional service can be delivered and the restaurant is clean and presenting on brand.
• Collaborate with the General Manager on strategies to drive revenue growth and achieve financial/sales targets.

Create a high performing management team through;

• Mentoring and coaching supervisors and team members
• Motivate and inspire staff to align with company vision by demonstrating effective leadership and setting work standards.
• Managing and resolving performance issues in accordance with Shaka policy and Code of Conduct.
• Identifying training needs and goals of branch staff .
• Conduct regular meetings with Supervisors and leaders to build engagement and align goals.
• Effectively communicate strategies, announcements and targets to the team through regular meetings and 1:1 engagements.
• Identify gaps in staff numbers or overstaffing and request approvals for additional hires or people movement.
• Assist in recruitment and onboarding of talent into the team.

Implement cost control measures to ensure efficiency including but not limited to;

• Optimizing allocation and management of labor hours through effective scheduling.
• Ensuring accurate and proactive stock control through receiving, storing and encoding inventory regularly and consistently .
• General discipline around other expenses to ensure profitability
• Delegate responsibilities among supervisors and team to spread accountability and buy in to overall branch success.
• Ensure compliance with all company policies and regulatory requirements in branches including;
• Cash Handling and Banking procedures
• Workplace Health and Safety requirements
• Food Safety Requirements

Qualifications & Skills:

• Minimum 3 years of experience in a managerial role in F&B, hospitality, or retail.
• Strong leadership, problem-solving, and team management skills.
• Excellent communication and interpersonal abilities.
• Experience in financial management, including budgeting and sales tracking.
• Passion for plant-based food, sustainability, and customer service excellence.
• Ability to work a flexible schedule, including weekends and holidays.

Job Type: Full-time

Pay: Php25,000.00 per month

Schedule:

• 8 hour shift
• Holidays
• Rotational shift
• Weekends

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Taguig City: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurant Manager: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Expected Start Date: 03/18/2025

Please refer to job description.