Job Opening: Workforce Management (WFM) Specialist – 100% Remote

Location: Anywhere in the Philippines, work from home

Hours: Full-time (8 hours/day, Mon-Fri) or Part-time (min 2 hours/day)

Pay: PhP 40,000/month for full-time (40-hour week)

About the Work

Are you an experienced Contact Center Workforce Management Specialist looking for an exciting new career opportunity? We’re offering a fantastic role with a leading organization where you’ll help optimize workforce performance and enhance customer experiences.

About the Company

Our client is a recognized leader with a focus on in-house contact centers, committed to delivering exceptional client services. They value innovation, efficiency, and customer satisfaction, understanding the vital role that Workforce Management plays in these achievements.

Key Responsibilities

As a Workforce Management Specialist, you will be essential to ensuring efficient contact center operations. Your responsibilities will include:

• Utilizing workforce management tools to forecast contact volumes and plan optimal agent schedules.
• Conducting real-time monitoring of agent activities, making adjustments as needed to maintain service levels.
• Collaborating with team leads to optimize staffing levels based on demand and business needs.
• Analyzing historical data and workforce metrics to identify trends and recommend improvements.
• Tracking agent performance against KPIs, implementing performance enhancement strategies.
• Managing agent leave and time-off requests while ensuring adequate coverage and workforce productivity.
• Contributing to continuous improvement of workforce management practices, tools, and processes.

Are you a seasoned recruiter with a passion for connecting top talent with the right opportunities? We are looking for an Indeed Recruiter to join our dynamic team! 

Responsibilities: 

- Post and manage job ads on Indeed to attract quality candidates.  

- Screen, interview, and shortlist applicants based on client requirements.  

- Collaborate with hiring managers to understand hiring needs and develop recruitment strategies.  

- Provide a seamless and professional candidate experience.  

What We Offer:  

- Competitive pay  

- Flexible, remote work environment  

- Opportunity to work with a talented and supportive team  

If you meet the qualifications and are ready to take your recruiting career to the next level, we want to hear from you!  

Apply now and let’s connect!